Refund policy

Return & Refund Policy

At ToyZou, we want you and your child to be happy with every purchase.

Eligibility: You may request a return or exchange within 3 days of delivery if the item is unused, in its original packaging, and accompanied by proof of purchase.

Damaged or Wrong Items: If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos/video of the item. We will arrange a free replacement or full refund.

Non-Returnable Items: For hygiene and safety reasons, opened batteries, used electronic toys, and clearance/sale items cannot be returned unless defective.

How to Request a Return: Email us at support@toyzou.com or WhatsApp us with your order number and reason for return. Our team will respond within 24-48 hours with instructions.

Refunds: Approved refunds are issued to your original payment method or as store credit, within 5-7 business days of receiving the returned item.

Return Shipping: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

Questions? Contact our support team anytime at support@toyzou.com.